Store Policies
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| Wir sprechen Deutsch & Englisch We speak German & English |
All our items are new, unless otherwise specified.
We constantly strive to exceed your Expectations and we are committed to Excellence! YOUR Satisfaction is OUR Top Priority.
Store ship-to locations: WorldWide
We ship via USPS Priority Mail or First Class Mail (International Destinations are served via First Class Mail International or Priority Mail International),
depending on weight and size of order.
Shipping & Handling: Buyer Pays Shipping & Handling as specified during checkout
Customer service & return policy:
We offer following Refund Options, for Merchandise returned in unaltered condition:
1. Money Back
2. Exchange for similar item
3. Store Credit
depending on Buyer's Preference.
Store Credit issued will remain valid for 12 months starting on the Day of Issuance. A Store Credit will be issued for the Purchase Price of the returned item and
does not include any shipping costs.
Buyers are kindly requested to notify us of return and of preferred refund option prior to returning the item.
The refund will be issued upon receipt of the returned item in unaltered condition.
Returns must be effected within 7 calendar days from receipt of merchandise
Your Happiness and Satisfaction is always guaranteed, over and above our return policy.
Payment via our checkout is via secure at Paypal.com, your information is kept secure and is not shared with anyone, including us. You do not need to be
registered with PayPal in order to send a payment using your credit card.
European Buyers may pay via Bank-to-Bank Wire Transfer (Electronic Funds Transfer) in EURO to a German Bank Account. Please, contact us for Account
Details, specifying, which items you are interested in. We will eMail you the total cost in Euro as well as the Account Information.
For bank transfers, our German Accountants will notify us as soon as payment has been received in our German account, for all online payments by Credit
Card, PayPal will instantly notify us of your payment.
We constantly strive to exceed your Expectations and we are committed to Excellence! YOUR Satisfaction is OUR Top Priority.
Store ship-to locations: WorldWide
We ship via USPS Priority Mail or First Class Mail (International Destinations are served via First Class Mail International or Priority Mail International),
depending on weight and size of order.
Shipping & Handling: Buyer Pays Shipping & Handling as specified during checkout
Customer service & return policy:
We offer following Refund Options, for Merchandise returned in unaltered condition:
1. Money Back
2. Exchange for similar item
3. Store Credit
depending on Buyer's Preference.
Store Credit issued will remain valid for 12 months starting on the Day of Issuance. A Store Credit will be issued for the Purchase Price of the returned item and
does not include any shipping costs.
Buyers are kindly requested to notify us of return and of preferred refund option prior to returning the item.
The refund will be issued upon receipt of the returned item in unaltered condition.
Returns must be effected within 7 calendar days from receipt of merchandise
Your Happiness and Satisfaction is always guaranteed, over and above our return policy.
Payment via our checkout is via secure at Paypal.com, your information is kept secure and is not shared with anyone, including us. You do not need to be
registered with PayPal in order to send a payment using your credit card.
European Buyers may pay via Bank-to-Bank Wire Transfer (Electronic Funds Transfer) in EURO to a German Bank Account. Please, contact us for Account
Details, specifying, which items you are interested in. We will eMail you the total cost in Euro as well as the Account Information.
For bank transfers, our German Accountants will notify us as soon as payment has been received in our German account, for all online payments by Credit
Card, PayPal will instantly notify us of your payment.
Our Head Office is located in Travelers Rest, South Carolina, USA. We operate Branch Offices in Hamburg, Germany and in Plymouth, UK.
Unser Hauptsitz ist in Travelers Rest, South Carolina, USA. Wir haben Filialen in Hamburg, Deutschland und in Plymouth, UK
Unser Hauptsitz ist in Travelers Rest, South Carolina, USA. Wir haben Filialen in Hamburg, Deutschland und in Plymouth, UK
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NOTICE TO INTERNATIONAL CUSTOMERS:
Orders outside the US may be subject to import duties and taxes, which are levied once a shipment reaches your country/region. Additional
charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs
policies vary widely from country/region to country/region; you should contact your local customs office for further information. Additionally, when
purchasing from us, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you
are receiving the goods.
Orders outside the US may be subject to import duties and taxes, which are levied once a shipment reaches your country/region. Additional
charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs
policies vary widely from country/region to country/region; you should contact your local customs office for further information. Additionally, when
purchasing from us, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you
are receiving the goods.